Name
Email
Phone
How would you categorize this request? 1. Account / Login 2. Classroom 3. Computer Hardware 4. Network / Wireless 5. Gaming on Campus 6. Jenzabar / Portal 7. Canvas 8. Media Services 9. Phone 98. Institutional Research Data Request 99. Other Instructional Technology Support
Name of Event
Current Status? Faculty Staff Student CTE Student Other
General Request Type? Apple / iPad General Question How To Pickup Transfer Report Abuse Report Theft Request Assistance With Alertsystem Request Other Delivery
Account Request Type? I cannot login to my.uvawise.edu I cannot login to moodle.uvawise.edu I cannot login to webmail.uvawise.edu I cannot login to home.uvawise.edu I cannot login to other UVa-Wise website I cannot login to a lab or classroom computer My UVa NetBadge does not work Password Reset Request My Account is Locked Out / Disabled I do not know my username I do not know what is wrong SMOP Issue
Software Request Type?
Moodle Request Type? I cannot login to moodle I received an error message I need to have a course created I need to have a course removed Faculty Training Request General Request
Type of Network / Wireless issue? I need help connecting my device to wireless How do I connect my game console to wifi I cannot find the SSID for wireless Wireless does not work in my dorm room My signal is weak or non existant My device is connected to wireless but I do not have Internet Certificate error I cannot get to certain websites Other Wireless Issue Report building outage I received an error I cannot connect to the internet A website will not open My office is without internet I cannot access a network share I need help connecting my device to the netwo Other Network Issue
Alert System Request Type? Where do I update/change my information? I request to be added to the system. I cannot update my contact information. I received an error when attempting to update my information. I request to be removed from the system. I am not with UVa-Wise but I am still being contacted.
Game Console Request Type? I am unable to access the gaming network How do I register my console for use on campus? I need to register my game console. How do i find my MAC address for registration? Network access is slow. My game keeps timing out when playing online. Non-network related question. Other
Game Console Model? Playstation 3 (PS3) Playstation 4 (PS4) Playstation 1/2 (PSX/PS2) Microsoft Xbox Microsoft Xbox 360 Microsoft Xbox One Nintendo Wii/Wii U Nintendo 3DS Nintendo Switch Roku Chromecast Smart TV Other Console not listed None
Classroom Request Type? Instructor station not working Workstation out of order Projector not working TV or other presenting equipment is not working Printer is not working Equipment Request General Request Report Missing Equipment Schedule Classroom for Event New Equipment Installation
Status of Equipment? Personal Equipment College Owned Office Computer Conference Room Equipment Workstation or Lab Computer Request Temporary use of equipment
Type of Hardware?
My Network Device
Date and Time of Event?
Location of Event
Date Needed?
Equipment Needed?
Details
Attach a supporting document (optional)