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General iPad Support & Frequently Asked Questions

1. General

1.1. Using the Microsoft Office Apps

Microsoft Office apps for iPad require an Office 365 account.  To create an Office 365 account please click HERE. Enter your UVa-Wise email address to sign up for a Microsoft account. Once your account is created, you can login on the Microsoft applications found in Self Service and begin using them. This account will also give you access to a free download of Office 365 on a separate device. If you need further assistance, please contact Technology Support at 276-376-4509.

Trouble accessing your Office 365 Account?

If you are locked out of your Office 365 account.  On the Office 365 login screen, click Can't access your account?.  Select Work or school account, enter your uvawise.edu email address,  complete the captcha, and click Next.  On this screen click the contact your administrator link.  Once you complete these steps, you will receive an email from Microsoft Office containing your new temporary password. You may need to check your Junk Email folder if you don't receive the message in your Inbox.

1.2. Workday App Install Instructions

Please download the PDF in the Downloads section for Workday app install instructions.

1.3. Pairing Your Apple Pencil

Remove the Pencil from the box, take the wrapping off

Gently pull the pencil cap off

Insert the pencil into the lightning connector located at the bottom of the iPad

Wait 4-5 seconds, a message will display asking if you would like to pair, Select "Pair"

Your Apple Pencil is now ready to be used

1.4. Adding the Battery Widget

At the home screen, swipe right until you've reached the Widget Screen

Scroll to the bottom, select "Edit"

Scroll down the list until you see the option "Batteries"

Tap the green plus sign to the left of the wording

At the top right corner of your screen, press done

You should now be able to see the battery percentage of your Pencil and iPad

1.5. Where can I return my iPad?

If you are withdrawing from the College, you can return your iPad in one of the following locations on campus:

  • IT Helpdesk, Darden Hall
  • IT Office, Smiddy Hall
  • Registrar's Office, Crockett Hall
  • Campus Police, Cantrell Hall
  • With your RA in your Residence Hall

2. Repairs

2.1. What happens if the iPad is damaged?

The iPads are covered under Applecare for 36 months.  If the iPad is damaged the student can arrange repair by directly contacting Applecare at 1-800-MY-APPLE (1-800-692-7753).

2.2. How do I initiate repair service under AppleCare+?

  • Carry-in service. Carry your product into an Apple Retail Store or Apple Authorized Service Provider.
  • Customer drop-off. Contact Apple and you will be provided a Repair ID number to take with your iPad to any UPS store in the United States. The UPS store will ship your hardware to Apple for repair service. When service is completed, Apple will ship the serviced unit back to you. There is no additional shipping charge for warranty repairs or repairs covered by AppleCare+.
  • Direct mail-in service. Contact Apple and they will send you everything you need to mail your Apple product for repair. When the repair is completed, Apple will ship your product back to you. There is no additional charge to you for shipping.
  • Onsite service. Contact us and we’ll help you arrange an Apple-authorized repair for your desktop Mac at your location, at no additional charge.
  • Do-It-Yourself service. Contact Apple and we may be able to send you what you need to service your own product, such as accessories.
  • Express Replacement Service for Apple iPad. Contact Apple and they will send you a replacement device right away. After you receive your replacement device, send us your faulty device to complete the transaction.


2.3. Who is responsible for the repair cost?

There is a $49 fee for the first repair.  The second repair fee is $49.  If the device is damaged a third time the repair fee is $445.  These fees are the responsibility of the student.