Home → Accounts & FAQs → Printer Friendly Version

Accounts & FAQs

General Support & Frequently Asked Questions

1. General FAQs

1.1. First-Time Account Activation Guide - Claim your Account

Please visit this link to setup your account :

Setup Account

 

** Students you will need your Jenzabar number **

 

 

For assistance with email contact helpdesk@uvawise.edu or submit a support request.

1.2. Reset your Account Password

 

Please visit this link to change your account password :

Change password LInk

 

****Alumni****

Please call the Alumni office for account access @ 276-328-0128

1.3. How to change your preferred display name

students, faculty, and staff can set up a preferred name to display in many UVA systems.

Your legal name is separate from your preferred name and can only be updated by providing documentation. If you're a student, contact the Office of the University Registrar (UREG). If you are faculty or staff, update it in Workday by selecting Personal Information then Legal Name.

Your preferred name is one that you can update directly in the Identity & Access Management Portal and displays in most UVA systems.

Note: If you change your legal name, you must also log in to the Identity & Access Management Portal to change your preferred name. Your preferred name will not update automatically.

 

 

 

UVA reserves the right to modify or remove a preferred name if it is inappropriate, offensive, or being used for fraudulent purposes or misrepresentation.

Requirements for Preferred Names:

  • The first name and last name fields must have at least one character and cannot be blank (the labels are starred ("*") in the interface to indicate that requirement).
  • The middle name and suffix fields can be blank.

Tips for Preferred Names:

  • If you want to be found by your preferred name only, replace your legal name with your preferred name:
    • For example, if your legal name is "Alice" but you go by "Jane", change "Alice" to "Jane" in the first name field. Do NOT put quotes around your name.
  • Please do not use any special characters (i.e., "", #, !, %, (), etc.).
  • Changing your preferred name does not change your legal name in the Student Information System (SIS) or Workday.

Log in to the Identity & Access Management Portal to update your preferred name.

1.4. Find or Update UVA-Wise Personal & Work Info

Find or Update UVA / UVA-Wise Personal & Work Info

Link:

https://virginia.service-now.com/its?id=itsweb_kb_article&sys_id=b97a3b1cdb0adb80f032f1f51d961928

 

1.5. Who do I contact if I need help?

All computer and technical issues should be reported directly to the Helpdesk. Calling and reporting problems to individual OIT staff members may delay the resolution of your problem. Therefore, it is essential that the Helpdesk be notified so your request can be evaluated and assigned to the proper OIT personnel.  You may also submit a support request using our online form.

Location: Darden Hall 110
Hours: Monday - Friday, 8am - 5pm
Phone: (276) 376-4509
Fax: (276) 376-1045
E-Mail: helpdesk [at] uvawise.edu

 

1.6. Microsoft Home Use Program

All active UVa-Wise faculty and staff are eligible to participate in Microsoft's Software Assurance Home Use Program (HUP). This program enables you to get a licensed copy of most Microsoft® Office desktop PC applications to install and use on your home computer at a drastically reduced educational cost.  This program only covers Microsoft Office for Windows and Mac and not the Windows operating system or other Microsoft software.

Under the Home Use Program, you and our other employees who are users of qualifying applications at work (e.g. Office) may acquire a licensed copy of the corresponding Home Use Program software (e.g. Office) to install and use on a home computer. You may continue using HUP software while you are under our employment and as long as the corresponding software you use at work has active Software Assurance coverage.

Please note that some product and language versions may not be available at the time you place an order. For up-to-date information on the availability of Home Use Program software, please visit http://microsoft.com/licensing.

To access the Microsoft Home Use Program Web site:

  1. Go to http://hup.microsoft.com/ online.
  2. Select the country to which you want your order to be shipped to and choose the language for viewing the order Web site.
  3. Enter your full UVa-Wise e-mail address.
  4. Place your order online, and it will be shipped to the location you have chosen. Please note that a fulfillment fee will be charged to cover packaging, shipping, and handling costs.

Please note that home computer support is NOT included with this for home computers.  IT staff are not allowed to support home computers on work time.  Please consult www.microsoft.com/products for the latest information on system requirements for the latest version of Microsoft Office to insure that your computer will actually run well with the latest version.

1.7. Where do I go to update my campus emergency alert information?

UVA Rave system

You can update your preferences at this link:

https://uvaemergency.virginia.edu/uva-alerts

1.8. Who do I talk to if I cannot login to My UVa-Wise portal for grades and billing information?

The My UVa-Wise portal uses the same username/password login as your College email account. First, make sure you can login to email. If you can get into your email account and still cannot get into your portal account, please email jcavadmin@uvawise.edu from your "@uvawise.edu" email account.  You may also submit a support request using our support form.

1.9. Where can I go to find out what computer systems, vendors and software UVa-Wise recommends for incoming students?

Bringing a Computer to the University of Virginia's College at Wise

Although it is not required, it is strongly recommended that students bring a personal computer to assist with academic pursuits including writing papers, preparing presentations, accessing course websites, and communicating with faculty, staff, and other students.

View the minimum specifications for personal computers on campus and for faculty and staff members for personal purchases

    OIT offers free Symantec Antivirus Corporate Edition for all UVa-Wise students (residential and commuter). 

    Dell Premier Web Site for UVa-Wise UVa-Wise/ Apple
    Store for Education

    College/Official Purchasing
    For Purchasing a computer, software, peripherals, etc. for official college or departmental use, the Office of Information Technology offers many knowledgeable staff members who can assist and advise you with your purchase.  For assistance in ordering computers, peripherals, or software you may contact the IT Helpdesk.

    1.10. How do I clear my browser cache?

    How to clear your cache in...

    Chrome


    Firefox


    Internet Explorer



    2. Campus Email

    2.1. Moving to UVA Academic Microsoft 365 Email and Tools

    UVA Academic Microsoft 365 Email & Tools

     

    UVA Wise is transitioning to Microsoft 365 email and apps in the UVA Academic environment. On Monday, July 22, you will gain access to your new UVA Academic M365 email and apps account at 8 a.m. 

    Currently, only students and a portion of faculty and staff have access to Microsoft 365 apps at UVA Wise. With this upgrade, our entire community will benefit from a modern toolset that significantly enhances collaboration through a single, secure platform. Along with Outlook Online for email, we will gain access to integrated Microsoft 365 tools like OneDrive, Teams, Excel, Power BI, and more. Joining Microsoft 365 in the Academic environment will enable our faculty, staff, and students to collaborate both within UVA Wise and across the University. 

    Preparing for the Transition 

    View the instructions on the following pages: 

    Contact UVA Wise Technology Support Services with questions related to the transition or your Microsoft 365 email or apps account. 

     

    ____________________________________________________________________________________

     

    ITS Web Pages to Review:

     

    2.2. How can I access my shared mailbox ?

    Please follow this link for accessing your shared mailbox:

    https://virginia.service-now.com/its?id=itsweb_kb_article&sys_id=6d31951cdbe45fc0f032f1f51d96196f#shared

     

    2.3. Who can have a college email account?

    All students, faculty, and staff can acquire a college email account through the IT Helpdesk.

    2.4. How can I access my email account?

    Log in to UVA Academic Microsoft 365

     

    https://portal.office.com

     

    Be sure to use your computingID@virginia.edu

     

    For assistance with email contact helpdesk@uvawise.edu or submit a support request.

    2.5. Two Step Login for Email access

    Accounts & Access
    First-Time Account Activation Guide

     

    Please visit this link to setup your account for 2 step login:

    Setup Account

     

    ** Students you will need your Jenzabar number **

     

     

    For assistance with email contact helpdesk@uvawise.edu or submit a support request.

    2.6. Can I choose my email address login?

    Unfortunately you can not choose your email address login. Your UVa-Wise computing ID is a computer generated name which includes the initials of your full name, a random number, and a random letter.

    2.7. Alumni Email Forwarding

    Alumni Email Forwarding For UVA Wise Email (Microsoft 365)

    https://virginia.service-now.com/its?id=itsweb_kb_article&sys_id=383f6baadbc8649005fff49eae96193b

     

     

    For assistance with email contact helpdesk@uvawise.edu or submit a support request.

    2.8. Will any faculty or staff member at UVa-Wise contact me for my password?

    UVa-Wise staff and faculty will never ask for your username and password over email. Never share your personal information (passwords, credit card, social security card information) over email.

    2.9. How do I setup my iPhone, iPad or Android phone/tablet for email/calendaring?

    Mobile Phone setup

     

    Choose a Setup Method

    1. Supported : Microsoft Outlook mobile app (using standard settings, not IMAP), which you can download for free from the Apple Store (Outlook for iOS) or Google Play (Outlook for Android)
    2. Not supported : Native mail app already on your device

    Setup Instructions

     

    2.10. How do I change my email password?

    Please visit this link to change your account password :

    Change password LInk

     

    ****Alumni****

    Please call the Alumni office for account access @ 276-328-0128

     

     

    2.11. How to setup @virginia.edu Alias

    Creating an alias will allow you to receive messages sent to your @virginia.edu account from UVA.

    To create an alias you will need a NetBadge account.

    View or download instructions for creating an alias.

    2.12. How do I sign up for Mailing List emails?

    Starting after July 22, 2024 new lists will need to be created at UVA using this link:

    https://virginia.service-now.com/its?id=itsweb_kb_article&sys_id=4e1fff0fdb3ac744f032f1f51d9619e8

     

    The various public lists available on the UVA Wise College's Mailman server can be seen at the list page: http://list.uvawise.edu/mailman/listinfo/

    How do I subscribe to a mailing list?

    Go to the list page and click on the name of the list you would like to subscribe to.

    Fill in your e-mail address in the form on the page, you can pick a password or choose to have one created for you.  You can also choose to receive e-mails from the list individually or to receive mail in a daily digest.

    After completing the form, you will receive an e-mail which will include instructions to complete the process.

    How do I unsubscribe from a mailing list?

    Go to the list page and click on the name of the list you would like to unsubscribe from.

    Under the Subscribers section, click the Unsubscribe or edit options button.  Enter your username and list password and click the Unsubscribe button.

    How can I customize my mail from the College Talk mailing list?

    Go to the list page and click on the name of the list you would like to customize.

    Under the Subscribers section, click the Unsubscribe or edit options button.  Enter your username and list password and click Log in button.


    How do I obtain my mailing list password?

    Go to the  list page and click on the name of the list you need the password for.

    Under the Subscribers section, click the Unsubscribe or edit options button.

    Enter your e-mail address and click the Remind button.

     

    3. Box Cloud Storage

    3.1. What is Box?

    Box stores documents in the could and allows you to access them on any devices from any internet connected location.

    3.2. How can I access my files?

    You can log in to your Box account at http://uvawise.box.com using your UVa-Wise username and password.

    3.3. What can I store in Box?

    Find out more about Box User Responsibilities & Data Restrictions

    3.4. Box Additional Information

    Additional information about Box guidelines can be found on the UVA ITS website.

    4. PaperCut

    4.1. Adding print money to your PaperCut account

    After purchasing a print money card from the bookstore, follow the instructions below to add the print money to your account:

    1. Open the PaperCut website ( http://sarc.uvawise.edu:9191/user )
    2. Click Redeem Card on the left side of the page
    3. Type the code from the card you purchased into the Card number section
    4. Click the Redeem Card button below the Card number section

    5. Wireless Network Access

    5.1. Wireless Networking at UVA-Wise

    The college provides wireless network service to address the increasingly mobile nature of technology in higher education. There are two wireless networks (WLAN’s) available on campus: UVaWise-WiFi and UVaWise-open-WiFi.

UVaWise-WiFi provides members of the college community (with active email accounts) a more secure wireless service. This WLAN uses current security and encryption standards to protect information as it travels across the wireless network. Newer computers and operating systems should recognize and support these standards. UVaWise-WiFi is the recommended WLAN for students, faculty, and staff to use. To connect to UVaWise-WiFi, enable Wi-Fi on your device then you will be required to enter a secure access key that is unique to your account and delivered via email. You will be prompted to enter your secure access key upon attempting to join the WLAN and once successfully authenticated you will finish connecting to the network.

UVaWise-open-WiFi is an open, unsecured WLAN provided by the college for visitors and members of the local community to use without special setup or access requirements. Since this WLAN is open and unsecured, it is not recommended for any use that includes the transferal of sensitive information (e.g. purchases, online banking, posting grades, etc.). To connect to UVaWise-open-WiFi, enable Wi-Fi on your device and choose the network name. UVaWise-open-WiFi does not have any access key requirements in order to connect, so joining the WLAN can be done by choosing the broadcasted network name on your device.

    6. Security Considerations

    6.1. Antivirus for Students

    The Office of Information Technology (OIT) requires that anti-virus software be used by all users of the College’s computing resources, including but not limited to the wired and wireless network, including students (residential and commuter) and visitors of the College. Two no cost options for antivirus protection that is designed to protect computers from viruses and other malicious threats are Avast and AVG.


    Avast Free Antivirus
     

    AVG AntiVirus Free
     

    While no anti-virus solution is guaranteed to stop all threats, having antivirus software installed is a major safeguard in protecting your computer.
    You agree that installation of this anti-virus software product is done at your own risk.  We are not endorsing these products, but are providing the information and options as a courtesy. You are free to choose whatever anti-virus you prefer.


    You understand that all previous versions or other anti-virus software products must be uninstalled prior to installation of this product.
    You also understand that the integrity of your data is your personal responsibility, and that you will need to back-up your data prior to conducting this installation process.


    No support will be provided by the UVa-Wise OIT Helpdesk for this software.


    The software is available through download.cnet.com, by clicking on your preferred choice above you will be automatically redirected to the appropriate portion of their website.  These links are provided for your convenience and do not signify an endorsement and/or guarantee.

    6.2. New process for Microsoft Updates

    The attached document contains information on the new process for applying Microsoft updates to campus.