HomeMoodle & Online LearningMoodle FAQ - FacultyWhy can't my students see their grades in moodle?

4.11. Why can't my students see their grades in moodle?

There are a few places to check if your students report not being able to see their grades.

The Course Settings:

  1. Click on "edit settings", in the Administration block.

  2. Find and expand the "Appearance" section, locate the listing for "Show gradebook to students," 

  3. If it isn't already, set that option to "Yes." 

  4. At the bottom, click "Save changes."

If that setting was already set to "Yes," it's possible that the Course Total category is hidden. The Course Total is an automatically created column that gives a running average score for students for all the various grade items. It functions like a normal grade category, like a folder containing the other grade items in your course. You need to make the course total visible for your students to see the grades contained within the course total category.

To show your course total:

  1. Click on "Gradebook setup", in your course Administration tab. 

  2. Find the Course Total column at the bottom of the list.

  3. Click the "edit" drop down.

  4. The label will say "hide" or "show" depending on the current setting.

  5. Click that icon to make the Course Total (and the other grade items) visible if it is not already.

  6. Click "Save changes" at the bottom.

Show gradebook totals with hidden items:

It is possible that the gradebook is set to hide course totals if an activity is set to hidden.  If you wish to let your students see the gradebook total and still maintain hidden gradebook items you will need to change the following setting in the course grade settings.

  1. Navigate to "Gradebook setup" from the administration block.

  2. Select "Course grade settings" from the new menu items or change the drop down menu on the gradebook setup page.

  3. Under the sections for "Overview report" and "User Report" the setting to display with hidden items can be changed.

  4. Change the drop down to the desired setting

  5. Select "Save changes" at the bottom of the page.

Other settings to check:

Are "Restrict Access" Settings being Used?

Restrict Access settings allow you to control when an activity is available to students. When a graded activity is not only unavailable, but also hidden from students using Restrict access settings, students cannot see the grade for the activity.
Note: To set a due date or cutoff date, look for Due date, End date, or Cut-off date options on the activity's Settings page. This is a preferred method for ending access.
  1. On your course page, click Turn editing on. Editing icons appear next to each editable item on the page.
  2. Locate the graded activity on your course page and click the Edit link for the activity, then Edit Settings. The Edit settings page opens.
  3. On the Edit settings page, scroll down and click the Restrict access heading to open the Restrict access options.
  4. If a date/time restriction is set , and a crossed-out Eye icon appears in front of the setting, students will not be able to see the activity (or its grades); click the Eye icon and it will change to show an eye without a line through it indicating the item and its grades are now visible to students.

Is the Graded Activity Hidden?

If students report they can see some grades for your course, but not a particular graded activity, check to see if the activity is hidden from students. Hiding a graded activity on your course page also hides its grade from students.
  1. On your course page, click Turn editing on. Editing links and icons appear on the page.
  2. Locate the graded activity on your course page by opening all sections and scrolling down the page.
  3. If the text of the activity is grayed, it means the item is hidden from students. Click to open the Edit drop-down menu:
    Hidden items will have the option to select Show from the menu.

  4. If the activity is hidden, click show. The link to the activity will no longer be grayed out, indicating the item is visible.
    The grades for the activity should become visible to students in the gradebook.
    If not, check the other troubleshooting questions on this page.

Other helpful information can be found on the Moodle docs grades FAQ.

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