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Home → Accounts & FAQs → General FAQs → Trouble accessing your Office 365 Account

1.10. Trouble accessing your Office 365 Account

If you are locked out of your Office 365 account.  On the Office 365 login screen, click Can't access your account?.  Select Work or school account, enter your uvawise.edu email address,  complete the captcha, and click Next.  On this screen click the contact your administrator link.  Once you complete these steps, you will receive an email from Microsoft Office containing your new temporary password. You may need to check your Junk Email folder if you don't receive the message in your Inbox.