4.1. Student Instructions for obtaining/resetting NetBadge

NetBadge Resets/Duo Instructions - Students

For First-Time Account Activation:

Please visit UVA’s First-Time Account Activation Guide and follow the instruction on the screen.

**Your Jenzabar ID Number is your activation code and can be found on your CAVScard. It will likely appear in the format 000012345601. Your Jenzabar ID Number is found by removing the initial zeros and the last two digits (in the example it would be 123456).

Seeing an error message?

If the message says:

Your computing ID has already been activated:

You may have already completed the account activation process. You will need to:

Reset your password.
View the New to UVA IT Checklist for next steps.

The system was unable to verify your identity.

You will need to:

Confirm the legal name and birthdate you entered into the form matches your admissions or employee application.
Confirm you entered the correct activation code (Your Jenzabar ID Number)
Email netbadge@uvawise.edu or contact the UVA Help Desk if you continue to receive an error/need further assistance with your Netbadge Account.

NOTE: If you have changed cell phones you need to download the Duo Mobile app and contact NetBadge@uvawise.edu from your @uvawise.edu email account and request that your Duo device be "reactivated".

NOTE: If you have a new cell phone number you will need to send an email to NetBadge@uvawise.edu from your @uvawise.edu email account and ask that your phone number be changed in Duo.

NOTE: If you are a returning student and remember your password and you do not fall into one of the previous NOTE categories you should be able to login to NetBadge protected resources without further action, however if you do not remember your NetBadge password you will need to follow the steps below:

You will need to visit the Create or Manage Your UVA Computing ID and Password page in your browser to reset your NetBadge password:

Click on “Reset Your UVA Password” (***this is the same thing as NetBadge)
Choose “Option 3: Request a PIN sent to your recovery email or mobile number”
Type in your computing id (This is the first part of your email address example abc2d)
Type in your Birth Date – formated mm/dd/yyyy
Check the Checkbox
Click SUBMIT
Choose “email sent to your recovery email address” which is your computingid@uvawise.edu
You will receive an email with a PIN, which you will use to complete step 3 “Validate” your identity and give you access to reset your password
Select I agree
Type in a password (at least 12 characters, including at least 1 number, 1 special character, Upper and lower case letters)
Retype the password ( this is the password for NetBadge access *** this password changes neither your UVa-Wise access to login nor your @uvawise.edu email login)
Click RESET PASSWORD
Click OK
If available Click FINISH otherwise
After you have created your password and on your first attempt to login to NetBadge you will be asked to set up an Authentication Device (usually your cell phone).
Provide the information and follow the prompts, the service will allow you to receive a call to authenticate or to receive a "Push" notification from Duo Mobile (for the push notification you will need to install Duo Mobile from your app store) make sure that you allow notifications.

- Only follow this step if you were not redirected to the Duo enrollment page: Go to the 2-Step Login Management Portal and follow the prompts to complete the 2-step authentication (Duo) by registering your cell phone or choosing another method of verification. This is required by UVA.

Go to the previous tab and click on “Identity and Access Management Portal” and choose “Create or manage your personal security questions”
Please complete these questions and answers so that you can access the NetBadge password reset by answering the security questions.

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